For Patients

Frequently Asked Questions (FAQ)

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Hours & Locations

What are the hours of operation?

Physician Services

Monday - Friday: 8:00am - 5:00pm

Physical Therapy

Monday & Wednesday: 7:00am - 7:00pm
Tuesday & Thursday: 7:00am - 6:30pm
Friday: 7:00am - 5:30pm

Hand Therapy

Monday & Wednesday: 7:00am - 6:00pm
Tuesday & Thursday: 8:00am - 6:00pm
Friday: 8:00am - 5:00pm

MRI

Monday - Friday: 7:00am - 8:00pm
Saturday: 8:00am - 7:00pm

Call Center

Monday - Friday: 7:00am - 5:30pm

Where are the offices located?

You can click here to view a map of all of our locations.

Where do Greensboro Orthopaedics physicians have hospital privileges (What hospitals can Greensboro Orthopaedics physicians admit patients to)?

You can click here to view the hospitals and surgical centers our physicians have privileges at.


Scheduling & Appointments

How do I schedule an appointment?

You can schedule an appointment by contacting our call center appointment line at 545-5001. Current patients with an established patient portal account can request an appointment through their patient portal account.

Does it matter which physician I see?

No. All of our physicians at Greensboro Orthopaedics are qualified to diagnose your injury or condition. If your physician feels that you would benefit from further evaluation by one of their partners/specialists, your referral will be scheduled quickly.

Which office locations do the physicians go to?

All of our physicians have office hours at our Greensboro location. Select physicians have office hours at our Kernersville and Madison locations.

Why is my physician only in the office on certain days?

The majority of our physicians are surgeons. When they are not in the office they are likely performing surgery. Our physicians are also occasionally out of the office attending professional conferences.

Why do I need to come in to get my test results? Why can't I get them over the phone?

In some cases you may be able to get them over the phone, but in most instances your physician will want to be able to show you any studies that had been done and answer questions you may have. In some cases, your results may prompt your physician perform a more specific physical examination - which cannot be completed over the phone.

What should I bring to my appointment?

To see a physician
Clothing that allows you to expose the area you want to be examined, your insurance card, and your pre-registration paperwork.

To see a physical therapist
Comfortable workout clothing that allows you to expose the area you want to be examined, your insurance card, and your pre-registration paperwork.

To have an MRI
Comfortable clothing without any metal attachments, your insurance card, and your pre-registration paperwork.

To have an injection
Clothing that allows you to expose the area of your body where you will receive your injection, your insurance card, and your pre-registration paperwork. Please make prior arrangements for someone to drive you home. Please be sure to discontinue any aspirin and aspirin related medications 5 days prior to your injection and only eat a very light breakfast the day of your injection.

Why do I have to fill out a form every time I come in?

Depending on how often you see us at Greensboro Orthopaedics, it may feel like you are completing a form at each visit. Your will be required to complete several forms for your initial visit. We will update your insurance information about once a year. You may be completing an updated review of systems form, if you are seeing us for a new problem. Additionally, some physicians have individual progress/information forms they have you complete during your treatment.

What insurances do you accept?

Click here for insurance information.

Is a co-payment required for follow-up visits?

Yes, except during the immediate post-operative period.

How do I make an initial appointment for a worker's compensation claim?

You can schedule an appointment by contacting our call center appointment line at 336-545-5001.

If I have already been treated by another orthopaedic practice, what do I need to do to make an appointment at Greensboro Orthopaedics?

You can call us to schedule an appointment at 336-545-5001. Please let us know that you have been treated for the same injury or condition elsewhere at that time. You will need to get records from your previous treating physician(s) - sometimes this will need to be done before we can schedule you.

What would cause my appointment to be rescheduled?

If you have not provided information from a previous treating physician prior to your appointment, if you arrive greater than 15 minutes late for your appointment, or if an emergency arises and the physician is forced to reschedule their patients.


Billing & Insurance

How do I pay my bill?

You can pay your bill via your patient portal account, via our website, by mailing your payment with your statement stub, or calling our billing department at 336-545-5000.

What insurances are accepted at Greensboro Orthopaedics?

Please check with your insurance company to determine if we are contracted with them and at what level. For more information, please click here for insurance information or call our billing department at 336-545-5000.


Service and Procedure

What do I do if I have a question for my physician or physical therapist?

You can send a secure message to your physician via your patient portal account. To learn more about our patient portal, please click here. You can also call our office at 336-545-5000 to leave a message for your physician or physical therapist.


Medical Records

How do I obtain my medical records?

First, you will be required to need to complete a Release of Information Authorization Form, both for requests being sent to another provider/office and for requests for personal copies of your records. You can find this release form by clicking the link above, at our office, or you can contact our office to have a copy mailed, faxed, or emailed to you. Please make sure to complete the request in its entirety, or there may be a delay in processing.

For most of our chart record requests, you will receive your records from RecordQuest, our record release management company. RecordQuest will invoice you for the records, and can provide them to you in both physical and electronic form.

Record release requests may take 7-10 business days to complete.

What is the charge for my medical records?

The cost of your records is determined on a per-page basis via NC statute, with a minimum cost of $10. CD copies of your imaging are provided at our office, at a cost of $10 per CD.

How do I get my short-term disability or Family Medical Leave of Absence forms completed?

You will need to bring your forms to our Greensboro: Signature Place office location. There is a $20 fee to complete a disability/FMLA form. If multiple forms are delivered at the same time, additional forms are only an additional $5 dollars (i.e. 3 forms at the same time would be $30, not $60). Processing of the request will not begin until payment has been received. Please be certain to complete all sections of the forms that you are responsible.

Completion of disability forms may take 7-10 business days.


Prescriptions

How do I request a prescription refill?

Current patients can either request a prescription refill from their physician via their patient portal account or current patients can contact their pharmacy and have the pharmacy forward your refill request to us.


About My Surgery

Is it necessary for me to visit with my primary care physician or medical doctor before surgery?

Depending on your particular health status, you may be required to obtain clearance from other physicians prior to your surgery.

Why do I need to come back to the office for a History & Physical appointment before surgery?

When you are being admitted to the hospital, hospital policies require that Greensboro Orthopaedics, your physician, to provides a current, thorough history and physical prior to your admission. This requirement is in place to ensure your information is up-to-date and complete.

Why do I need to go to the hospital for a pre-operative visit?

Depending on the surgery you are going to have you may be required to have lab work done, attend a specialized education course about your surgery, and or attend a physical therapy visit to be evaluated and fitted for specific bracing to be put on in the operating room.

Will you contact my insurance company for authorization?

Yes.

Do I need to contact my insurance company before my surgery?

Our Financial Services will verify your insurance benefits and eligibility along with authorization for every surgery case. However, it is always advisable that patients always check their benefits and cost with the insurance as well.

How much will my surgery cost?

The cost of your surgery is solely dependent upon your specific plan and benefits. The costs of surgery vary widely by procedure. Greensboro Orthopaedics will supply you with an estimate on how much your surgery will cost based on the benefit determination received from your insurance company.

What time do I have to be at the hospital or surgical center?

Your arrival time is dependent on the time of your surgery. If you are unaware of what time to arrive for your surgery, you can contact our surgical schedulers at 336-545-5000 or the surgical center/hospital where you will be having your surgery.

What should I bring with me for my surgery?

You will be instructed at the time of scheduling your surgery on what you will need to bring with you to your surgery.

How long will my recovery be? How long will I be out of work? Will I have any activity restrictions after surgery?

Your recovery, time out of work, and activity restrictions should all be discussed with your surgeon. Each varies by individual, type of surgery, and type of work.


General Information

What is an Orthopaedic Surgeon?

An Orthopaedic Surgeon is a physician who specializes in the diagnosis and surgical treatment of musculoskeletal injuries and conditions. The injuries and conditions often result from trauma, sports-related injuries, work-related accidents, degenerative diseases, infections, tumors, and congenital disorders. Orthopaedic surgeons can be generalists, or specialize in any number of areas: Sports Medicine, Joint Replacement, Foot & Ankle, Hand Surgery, Spine Surgery, and more. The knowledgeable and experienced orthopaedic surgeons at Greensboro Orthopaedics are board certified with fellowship training in subspecialty areas of orthopaedic medicine.

What is a Physiatrist?

A physiatrist is a medical doctor specializing in restoring the functional ability and quality of life to patients with musculoskeletal injuries/conditions and pain syndromes. Physiatrists are not surgeons, but utilize many other methods - including interventional procedures - to return patients to function.The physiatrist at Greensboro Orthopaedics is fellowship trained in Interventional Spine and board certified by the American Academy of Physical Medicine and Rehabilitation.

What is Fellowship Training?

Fellowship training is a period of additional hands-on medical training that occurs following the completion of a physician's normal residency. Fellowships are competitive programs that provide additional, specialized training in a focused area of medicine. Greensboro Orthopaedics employs multiple fellowship-trained physicians.

What is Board Certification?

Board certification involves further examination and testing, beyond the standard medical licensure. To be become board certified, providers must meet specific educational, evaluation, and examination requirement set by a certifying board. Each specialty area of medicine has its own board of certification. Board Certification in any specialty or subspecialty area of medicine signifies a provider's knowledge in and commitment to a particular medical specialty and/or subspecialty of medical practice.

What do these credentials PA-C, PT, OT, CHT, ATC, & PTA mean?

PA-C (Physician Assistant Certified)
Issued by the National Commission on Certification of Physician Assistants (NCCPA), the Physician Assistant-Certified (PA-C) credential is used by certified physician assistants (PAs). PAs are licensed and certified health care providers who provide patient care services under the direction of a supervising physician. PAs may evaluate and treat patients independently, reporting findings and coordinating care with the supervising physician. The physician assistants at Greensboro Orthopaedics diagnose & treat musculoskeletal injuries and conditions, order diagnostic testing, write prescriptions, and educate patients regarding their injury or condition. Also, our PAs assist our surgeons in surgery and perform evaluations to our patients when admitted to the hospital.
To learn more about our Physician Assistants click here.

PT (Physical Therapist)
The PT credential is used by physical therapists. PTs are licensed health care providers who specialize in the evaluation and treatment of injuries and conditions. At Greensboro Orthopaedics, the physical therapists in our Therapy Services department specialize in the care of musculoskeletal injuries and conditions including post-surgical recovery. There are variations of the PT credential including MPT and DPT. These variations are reflective of the provider's education. As the profession of physical therapy has advanced, so have the educational requirements to become a physical therapist. Today, it is required to complete a graduate degree, either a masters (MPT) or clinical doctorate (DPT), from an accredited education program to become a candidate for licensure. A physical therapist is required to pass a national exam to obtain state licensure in order to practice physical therapy.
To learn more about our Physical Therapists click here.

OT (Occupational Therapist)
The OT credential is used by Occupational Therapists. OTs are licensed health care providers who specialize in the evaluation and treatment of injuries and conditions to improve the patient's ability to perform activities of daily living. As the profession of occupational therapy has advanced, so have the educational opportunities. Degree options vary to become an occupational therapist. In order to be eligible to take the board of certification exam a prospective OT must graduate from a Master's level or Doctoral level accredited program. After passing the certification exam, an occupational therapist is required to obtain a state license in order to practice occupational therapy. At Greensboro Orthopaedics, the occupational therapists in our Therapy Services department specialize in the care of musculoskeletal injuries and conditions of the upper extremity as each of the therapists are dual credentialed as Certified Hand Therapists.
To learn more about our Occupational Therapists click here.

CHT (Certified Hand Therapist)
The CHT credential is used by either physical or occupational therapists who have met specific requirements. CHTs are therapists who focus on the rehabilitation of upper extremity injuries, particularly to the hand and distal arm. To use the CHT credential, it is required that a therapist has a minimum of five years of clinical experience with at least 4,000 hours of direct practice in hand therapy as well as successfully completed a comprehensive test of advanced clinical skills and theory in upper quarter rehabilitation. All CHTs are required to demonstrate continued professional development and competency by recertifying every five years.

ATC (Certified Athletic Trainer)
Issued by the Board of Certification (BOC) for Athletic Trainers, the ATC credential is used by certified athletic trainers. ATCs are licensed and certified health care providers who specialize in the prevention, assessment, treatment, and rehabilitation of athletic injuries and illnesses. Our ATCs at Greensboro Orthopaedics work together with our physicians to provide preventative services, emergency care, clinical assessments, therapeutic intervention, and rehabilitation of athletic injuries and medical conditions for athletes through our community outreach program. To become an ATC, it is required to earn a degree from an accredited athletic training curriculum. The majority of certified athletic trainers hold at least a master's degree. Many of the ATCs at Greensboro Orthopaedics are dual credentialed as PTs or PTAs. Our ATCs function in many different roles at Greensboro Orthopaedics with clinical and managerial responsibilities.
To learn more about our Certified Athletic Trainers click here.

PTA (Physical Therapist Assistant)
The PTA credential is used by physical therapist assistants. PTAs work under the direction and supervision of physical therapists to provide patient care. At Greensboro Orthopaedics, our PTAs deliver direct patient care to improve or restore a patient's function by following the patient's physical therapist's plan of care. PTAs are skilled medical providers who may care for a patient independently during a particular visit, but the overall plan of care is developed and monitored by the supervising physical therapist.
To learn more about our Physical Therapist Assistants click here.